At a time when many companies are leaning into dashboards, AI tools, and increasingly complex systems for managing organizations, it’s easy to assume that the solution to a complicated business problem must itself be sophisticated. Although here at EDSI, we use technology in many ways in our work, when we had to solve a recent problem, the opposite proved true.

EDSI was founded by my father in 1979 to help people reenter the workforce. At its core, the work has always been human. As we’ve grown, we’ve added tech systems and sophisticated solutions for many of our challenges, but recently, we encountered a persistent one that resisted our initial efforts.