Jim Gilmore is the co-founder of Strategic Horizons LLP and the co-author of The Experience Economy and Look: A Toolkit for Making Better Decisions. As a pioneer in the study of consumer experiences and observational methods, Jim has spent decades helping organizations see the world—and their opportunities—more clearly.

In this Tugboat Institute® talk, Jim challenges the modern habit of screen-induced tunnel vision, arguing that true innovation begins with active, intentional observation of our immediate surroundings. He introduces his “Six Looking Glasses” framework—metaphorical tools ranging from binoculars to blindfolds—designed to help leaders sharpen their looking skills and overcome confirmation bias. He demonstrates how spotting a simple detail in the everyday environment can lead to transformative breakthroughs.