I think we could all agree that the word “pivot” has dominated many of our conversations around business—and life in general—in 2020. Brian Canlis and his team at Canlis restaurant in Seattle are exemplars of the power of the pivot. From transforming the storied fine-dining restaurant to a drive-through, to creating a delivery program, to offering drive-in movies in their parking lot, the team has been on a constant path of adaptation and reinvention.

In this presentation from Tugboat Institute Summit 2020, Brian shares insight into the approach that has helped the business thrive over 70 years and the mission that drives the company’s commitment to continue to flex and adapt.