Every major business project carries a degree of risk. For Keim, a fourth-generation family-owned company with a proud history of exceptional customer service and deep ties to our Amish community, our decision several years ago to upgrade our enterprise resource planning (ERP) system felt more like a mandate than a choice; our former system was soon to be obsolete. Unfortunately, after two months of struggling with the new system, we decided to go back to our former system. While on the surface it was a failure, it became a powerful, if expensive, learning tool.

Keim is a distribution, manufacturing, and retail destination for the building industry. We are a company built on a foundation of trust, customer service, and a unique cultural identity shaped by our predominantly Old Order Amish workforce. Because of the ways in which we are unique, we have a special relationship with our customers. Out of 872 business-to-business customer satisfaction surveys returned in 2024, Keim achieved a 100% overall satisfaction score.