I remember exactly when I realized that the COVID-19 pandemic was going to have a significant impact on our business. It was March 12, 2020.

I live in downtown Detroit, and as I looked out the windows of my apartment that day, down onto the streets of the city, they were empty. There were no people walking to work in the surrounding offices, and there were no delivery trucks ferrying supplies to those offices. I’m not going to claim to be the smartest guy, but even I knew that we were going to suffer a direct hit.